Job Description

The Verdin Company

Job Description – Installation Project Manager

Overview

How do you feel about working for a manufacturing icon, a one-of-a-kind landmark in American industry? Our products are unique, beautiful, and cherished by churches, universities, cities, and communities across the country. We also happen to be Ohio’s oldest family-owned business, still going strong after 185 years! If you’re ready to try something new and completely different -- and make good money doing it -- keep reading.

Welcome to The Verdin Company! Since 1842, we have been manufacturing cast bronze bells and custom outdoor clocks for churches, cities & towns, universities, and commercial customers around the world. Today, the company is owned and managed by the sixth generation of Verdins who continue the company’s proud tradition of superior craftsmanship, innovative products, and dedicated customer service.

General Job Description

We have an immediate opening for a Project Manager who will coordinate the scheduling and logistics of installations, serving as the main point of communication between our customers and Verdin teams in manufacturing, shipping, and field service. Each installation of bells and clocks requires careful planning and scheduling. The Project Manager will be responsible for coordinating all aspects of an installation, including (i) confirming installation dates and site readiness with the customer; (ii) scheduling field service technicians; (ii) arranging for heavy equipment at the job site as necessary, including cranes, hoists, and man-lifts; and (iv) coordinating with other on-site contractors, including electricians, masons, and roofers.

Specific Job Functions

• Monitor jobs in production to track status of current projects requiring field installation services.
• Provide updates to service coordinators and field service technicians regarding upcoming installations, including projected shipping and installation dates.
• Communicate with customers to provide updates on manufacturing, schedule installation dates, verify readiness of site conditions, and confirm ship dates.
• Work with production and service management to properly escalate priority issues.
• Coordinate with shipping team to ensure products are delivered to the job site in advance of installation.
• Arrange rental of cranes, man-lifts, and other lifting equipment at the job site as required.
• Coordinate installations with the activities of other on-site trades such as electricians, masons, and carpenters.
• Analyze, refine, and communicate changes in processes and workflow to improve internal and external customer experiences while improving efficiency.
• Develop systems for measuring and improving customer satisfaction following installation.
• Develop a deep understanding of Verdin’s product lines so that you are able to identify any special requirements that need to be addressed before or during the installation.

Preferred Job Qualifications

• 3+ years of customer service experience, or equivalent role involving personal interaction with customers.
• Experience in construction or historic renovation is a plus.
• A pro-active, self-starter who communicates clearly and confidently with customers and colleagues.
• Highly organized and detail oriented; must be comfortable juggling several ongoing projects at the same time.
• You should have the ability and temperament to handle disruptive events that cause even the most carefully conceived plans to go awry, and to deal with frustrated customers.
• Experience in reading CAD drawings.
• Experience using CRM and MRP database systems (Verdin uses Global Shop and Smartsheet), and the willingness to learn new software systems.
• Proficiency in Microsoft Office programs, especially Excel, Word, and Outlook

Benefits

• Full medical, dental, and vision coverage with generous cost sharing by Verdin
• Generous cash contribution each year to employee HSA accounts
• 401(k) with Company match
• Annual bonus up to (2) weeks of base pay
• Paid-time off and several paid holidays, including minimum four-day weekends at Thanksgiving and Christmas
• Reduced summer hours from Memorial Day to Labor Day
• Predictable, stable work hours
• One minute off I-71 and free parking in safe, secure lot at downtown location

Compensation

• $27.00/hr. to $31.00/hr. commensurate with experience and qualifications.

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