Warehouse Manager Job at JD.COM, Fontana, CA

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  • JD.COM
  • Fontana, CA

Job Description

Job Title: 3PL Warehouse Manager

Location: Fontana, CA

Job Type: Full-time

About the Role

As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our fulfillment center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.

Key Responsibilities

Operational Leadership:

Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.

Team & Resource Management:

Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.

Process Standardization:

Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.

Inventory & Quality Control:

Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.

Inbound & Outbound Execution:

Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.

Customer & Stakeholder Communication:

Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.

Data & Performance Reporting:

Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.

Compliance & Safety:

Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications

- Bachelor's degree in Supply Chain, Logistics, Business, or related field

- 5+ years of progressive experience in 3PL or warehouse operations, including team management

- Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs

- Experience in process design, warehouse planning, and cost control

- Excellent problem-solving, communication, and leadership skills

- Ability to analyze data and translate findings into operational improvements

- Bilingual in Mandarin is a must

Preferred Qualifications

- Prior experience with high-volume e-commerce fulfillment

- Background in both manual and automated warehouse environments

- Familiarity with lean methodologies and continuous improvement frameworks

- Ability to thrive in a fast-paced, deadline-driven environment

Job Tags

Full time, Shift work,

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